Privacy Policy

This version of ITX Learning’s Privacy Policy is effective as of June 1st, 2018

ITX Learning Partners, LLC (“ITX Learning,” “ITX,” “we,” “us,” or “our”) is a provider of educational and test preparation resources and services for IT professionals.  We respect your privacy and are committed to protecting it through compliance with this policy.

This policy describes the types of information we may collect from you or you may provide when you visit our website, www.itxlearning.com, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy does not apply to information collected by any third party, including our affiliates.

Please note that any use you make of any ITX Learning service offering (including uses in preview mode, on a free trial basis, or pursuant to your purchase of an All Access subscription or other service offering) is also subject to our Use Agreement and Terms of Service. By accessing or using any website that links to or displays this policy, you agree to the terms of this policy. Do not use our website if you do not agree to this policy.  This policy may change from time to time (see CHANGES TO THIS PRIVACY POLICY, below).  Your continued use of this website after we change this policy is deemed acceptance of those changes.  Please check this policy periodically for any updates.

QUESTIONS OR CONCERNS: CONTACT US

If you have any questions, concerns, or complaints about this policy or our privacy practices, you may email us at customersupport@itxlearning.com or otherwise contact us at:

ITX Learning Partners, LLC
Attn: Customer Service
2240 Belleair Rd Suite 240

Clearwater, FL 33764

833-489-7737

  1.  INFORMATION WE COLLECT

We collect several types of information from and about users of our website, including information by which you may be personally identified, such as name, home or other physical address, email address, telephone number, or billing information (“PII”). We also collect information about activities directly linked to you, such as subscriptions you have licensed or purchased. We collect this information in the following ways:

1.1 INFORMATION YOU PROVIDE TO US DIRECTLY:

When you contact or communicate with us, we may gather information such as your name, physical address, email address, and telephone number.

When you participate in a promotional offer (such as a free offers, demos, or trial subscription) and/or purchase products or services, we gather information regarding the offer you participate in any products or services you purchase, and your payment card or other financial information as necessary to complete the transaction. When you register for an online account, subscribe to a newsletter, participate in communities, an event, program, class, or promotion, or click on a URL, we may gather user preferences, product interests, industry focus, community choices, and other customer profile information.

1.2 INFORMATION WE COLLECT THROUGH TECHNOLOGY RELATED TO OUR PRODUCTS AND SERVICES:

Certain products and services you acquire from us may connect and transmit telemetry and system/product data to us or our authorized agents. This data may include, but is not limited to, system model, operating system, host ID, and IP address.

We use this information to manage and administer our products and services, to advise you of the availability of updates and new versions, to test and monitor services we provide, to enhance our products and services, and improve and target our communications with you.

1.3 INFORMATION WE COLLECT THROUGH ONLINE TECHNOLOGY:

We use cookies for authentication, to remember users’ settings, and to improve user experience and the overall quality of our service. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Technologies such as cookies, beacons, tags, and scripts are used by us and our affiliates and other companies with whom we do business, such as technology service providers and analytics providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports from these companies based on the use of these technologies by these companies, and the reports may be based on the analysis of individual and/or aggregated usage.

Analytics / Log Files – As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may from time-to-time engage a third-party advertising network to either display advertising on our website or to manage our advertising on other sites. That third-party company may use technologies such as cookies to collect non-personally-identifiable information about your activities on our websites and other sites to provide you with targeted advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by emailing us at customersupport@itxlearning.com. Please note this does not opt you out of being served ads; you will continue to receive generic ads.

We use Local Storage (LS) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LS.

Our website includes social media features, such as the Facebook and Twitter sign on buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and resources may be hosted by a third party (“Third Party SMR”) or hosted directly on our websites. If you use a Third Party SMR through an ITX Learning website, you acknowledge that ITX Learning may be able to access any information you make public through such Third Party SMR (such as your username, comments, posts, and contacts) and other information your privacy settings on such Third party SMR permit ITX Learning to access. Your interactions with these third-party features are governed by the privacy policy of the companies providing the features.

When you download and use our services, we automatically collect information on the type of device you use and operating system version.

1.4 INFORMATION FROM OTHER SOURCES:

From time-to-time, we may receive information from other sources, such as commercial contact lists or companies we acquire, and we may combine that information with information previously collected. If you give us PII on behalf of someone else, or someone else gives us PII on your behalf, we require the person providing the PII to have consent to do so from the person whose information is provided. To request the removal of your PII, whether it was provided by you, by a friend, or by a third-party marketing company, please see the “Access, Accuracy, and Retention” section below.

Some ITX Learning events, websites, or services may be co-branded and offered in conjunction with third parties. When you provide PII in relation to them, both ITX Learning and the third parties may receive the information collected and use the information according to each company’s privacy policy and agreement with you. We recommend reading the privacy policy of our co-branding partners as well, if you are accessing our services through a co-branded offering.

  1. HOW WE USE INFORMATION WE COLLECT

We use information we collect from or about you, including PII:

  • To advise you of relevant promotions, products, services, and news about ITX Learning and affiliated third parties
  • To process and fulfill orders
  • To create and monitor accounts
  • To conduct market research projects
  • To analyze how our products and services are used
  • To personalize content
  • To advertise, including but not limited to remarketing, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. We may base the content and placement of ads for ITX Learning service offerings on third-party sites across the internet, based on information provided to us by third-party services such as Google Analytics Demographics and Interest Reporting.
  • To monitor our services to prevent and identify unauthorized content use and violations of our membership agreements
  • To plan and forecast
  • To comply with law and prevent fraud
  • To monitor website traffic, personalize our website, and improve our website.
  1. HOW WE SHARE AND DISCLOSE PII

ITX Learning does not sell or otherwise disclose PII about you, except as described in this policy or when you expressly consent. We may disclose your PII:

  • To companies related to ITX Learning to support business and marketing processes
  • To our service providers and suppliers who are authorized to use your PII only as necessary to provide services to us. For example, we use a third-party payment processor to bill you for the goods and services you have purchased, CRM/email service provider to send communications to you on our behalf, and a third-party “Live Chat” service that helps provide customer service.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of ITX Learning’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which PII held by ITX Learning about our website users is among the assets transferred.
  • To other third parties for purposes you have allowed by giving us your prior consent or to fulfill the purpose for which you provided the information.
  • To other third parties, including without limitation other participants, to the extent of any PII that is posted by you or an authorized third party to our wikis, forums, blogs, message boards, chat rooms and other social network environments.

We may also disclose your PII:

  • To comply with any court order, law, subpoena, or legal process, including to respond to any government or regulatory request or civil investigative demand.
  • To enforce or apply our Membership Agreement, TOS, terms of use, other applicable agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, safety, or life of our customers, employees, or other individuals or of ITX Learning. This includes exchanging information with other companies and organizations for purposes of fraud protection and credit risk reduction.

Our website offers a publicly accessible blog. Any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact our customer service team. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at customersupport@itxlearning.com.

  1. NOTICE AND CHOICE

We provide notice about our use of PII in this policy, in our web pages, and in other locations where we collect information. You can choose whether or not to provide your PII to us. If you choose not to provide PII, you may not be able to take advantage of certain offers, options, events, website features, and services that depend on accurate PII. Additionally, before we use PII for any new purposes not originally authorized by you, we will provide information regarding the new purpose and give you the opportunity to opt out.

To opt-out from or change your marketing communications or preferences, sign in to your account and go to the Email Preferences section of the My Account page or Settings page. You may also opt-out of receiving newsletters or other communications by following the opt-out instructions included in each newsletter or communication. Please note that your marketing communication preferences do not affect transactional, relationship, and legally required communications.

  1. SECURITY

ITX Learning uses administrative, technical, and physical safeguards to protect the security, confidentiality, and integrity of PII against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. In addition, we use standard security protocols and mechanisms (such as secure socket layer [SSL] encryption) to transmit sensitive data such as credit card details.

No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the absolute security of your PII or other information provided to us about you.

You can assist us in protecting your PII by keeping your password and login information secret and making sure you terminate user sessions, close the browser, and log out when you access our services from shared computers.

If you have any questions about the security of your personal information, you can contact us at: customersupport@itxlearning.com.

  1. ACCESS, ACCURACY, and retention

It is important to us to maintain the accuracy of your PII. We provide individuals with reasonable access to their PII to have it corrected, amended, or deleted where it is inaccurate or inappropriate for the specified purposes of processing.

If you need to access, correct, or request the deletion or deactivation of your information, please do so by email at customersupport@itxlearning.com. You also may update your information by writing to:

ITX Learning Partners, LLC
Attn: Customer Service
2240 Belleair Rd Suite 240

Clearwater, FL 33764

 We will make reasonable efforts to incorporate the changes as soon as practicable. Before we make changes, we may ask you to verify your identity and/or provide other details.

Although ITX Learning makes good faith efforts to provide individuals with access to their PII, there may be circumstances in which ITX Learning is unable to accommodate a request to access, change, or delete information, including but not limited to: where doing so would violate any law or legal requirement or cause the information to be incorrect, where the information contains legal privilege, where doing so would compromise others’ privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in the case in question, or where it is commercially proprietary. If ITX Learning determines that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries.

We will retain your PII for as long as your account is active and as necessary to provide you services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

  1. CHILDREN UNDER THE AGE OF 13

Our website is not intended for children under 13 years of age.  No one under age 13 may provide any information on the website.  We do not knowingly collect personal information from children under 13.  If you are under 13, do not use or provide any information on this website or on or through any of its features, make any purchases through this website, use any o fht einteractive or public comment features of this website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.  If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.  If you believe we might have information from or about a child under 13, please contact us at customersupport@itxlearning.com.

  1. INTERNATIONAL TRANSFERS OF PII

ITX Learning transacts business throughout the world and has operations, processes, and systems that cross borders. If you choose to provide us with information, including PII, we may transfer it within ITX Learning in the United States or to affiliates, joint venture partners, and third-party service providers around the world, including to countries that may not require an adequate level of protection for your PII compared with that provided in your country. However, ITX Learning works closely with its customers, affiliates, and third-party service providers to ensure compliance with local law.

  1. CHANGES TO THIS PRIVACY POLICY

This policy may change from time to time. If we make any material changes to how we treat our users’ PII, we will endeavor to notify you by email to the address in your account or by a notice on this website. We also will keep prior versions of this policy in an archive for your review.  The date this policy was last revised is stated at the top of the page.  You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting our website and this policy to check for changes.

  1. YOUR CALIFORNIA PRIVACY RIGHTS AND DO NOT TRACK DISCLOSURE

California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their ‘personal information’ (if any, and as defined under applicable California law) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. If you are a California resident and would like to request this information, please submit your request in an email to customersupport@itxlearning.com.

California law requires us to let you know how we respond to web browser Do Not Track (DNT) signals. Because there currently isn’t an industry or legal standard for recognizing or honoring DNT signals, we don’t respond to them at this time. We await the result of work by the privacy community and industry.